Businesses are now transitioning to digital workplaces. Plus, the global pandemic has made it even more essential for companies to have a digital workplace strategy that is effective and efficient.
The digital workplace is not only about technology but also about culture and processes. For your digital workplace to be effective, you need to assess your current situation and identify improvement areas.
Here are some techniques on how to improve your digital workplace:
Define your goals and objectives
The first step in improving your digital workplace is to define your goals and objectives.
- What are you trying to achieve with your digital workplace?
- What are the key areas you want to focus on?
Defining your goals and objectives will help you assess your current situation better and identify the areas that need improvement.
Create a communication plan
A communication plan is essential for any organization, but it’s especially important for a digital workplace. A good communication plan ensures that everyone in the organization is aware of the goals and objectives of the digital workplace and knows what their role is in achieving these goals.
It also helps to ensure that all communications are aligned with the overall strategy of the digital workplace.
If one of your priorities is to reduce the time it takes to process orders, you might establish a procedure requiring all orders to be entered into the system within 24 hours of being placed. You might also set up a process for escalating any orders taking longer than usual to process.
Identify your audience
Who will use your digital workplace? Employees? Customers? Partners? Vendors? Once you know your audience, start tailoring your tools and content to meet their needs.
For instance, if you’re trying to improve communication between team members, you might want to invest in team chat apps, such as Slack or Microsoft Teams. But if you’re trying to reach customers, you might want to focus on a more user-friendly customer relationship management (CRM) system.
Invest in the right tools
There are a lot of different tools available that can help improve communication and collaboration in the workplace. But not all of them work with your business. You should take time to research the different options and find the ones that work best for your team.
For example, if you’re looking for a team chat app, you might want to compare Slack and Microsoft Teams. Both apps offer similar features, but Slack is generally more affordable and easier to use. However, Microsoft Teams has better integration with other Microsoft products.
Provide training and support
If you want your digital workplace to be successful, you need to provide training and support for employees. This helps them understand how to use the tools and ensure that they are comfortable with your established procedures.
You might offer training during new employee orientation or provide online tutorials that employees can access at their convenience. You should also make sure that someone is available to answer questions and provide help when needed.
Your digital workplace won’t be effective if you don’t get feedback from your employees. Encourage them to provide feedback on the different tools and processes. This will help you identify areas that need improvement.
But before you ask for feedback, ensure that your employees’ experience with your digital workplace is positive.
For instance, your software and tools should align with all aspects of your business, such as your workplace culture, policies, recruitment process, onboarding new employees, etc. You can download a free employee experience report here.
Keep it up to date
The digital workplace is constantly evolving, so you need to keep up with the latest trends and technologies. It can be challenging, but there are a few different ways you can stay up to date. You can read industry news, attend conferences, or even follow thought leaders on social media.
Benchmark your progress
Once you’ve made changes to your digital workplace, you should benchmark your progress. This helps you see if the changes have the desired effect. It can also help you identify any areas that still need improvement.
Consider these tips:
- Compare your current score to your baseline score (the score you achieved before making any changes).
- Compare your results against industry benchmarks.
- Consider using a tool such as Google Analytics to track how users interact with your digital workplace tools.
- If you are not sure of how to start, you can download a free benchmark report template online to guide you.
Adjust as needed
Even if your digital workplace is effective, there’s always room for improvement. You should regularly review your processes and make adjustments as needed. This helps ensure that your digital workplace remains relevant and useful to your employees.
It may be challenging to keep up with the ever-changing landscape of the digital workplace. But by following these tips, you can ensure that your digital workplace is effective and can meet the needs of your employees.
When things go well, be sure to celebrate your successes. This helps keep everyone motivated and encourages them to continue using the tools and processes that are working well.